Year
2001
Country
Malaysia
Language
English
Abstract
This study investigates the relationship between TQM and (i) product performance and (ii) organizational performance. Cross-sectional data of 405 manufacturing firms in Malaysia is analyzed using the chi-square test. The results indicate that TQM does not have a significant relationship with product performance. However, in terms of organizational performance, TQM has a strong association with product quality and development, sales and profit, marketing, commitment to customer, respect for top management, contribution of employees, and communication between divisions.
English
ISSN/ISBN
1394-7680
No. of Pages
pp. 77-100
Number
1
Volume
9
Select type of work
Name of the Journal
CIS Program Old
CIS publications
No
CIS Thesis
No